Any personal data provided by you to the Adam Baggs Hypnotherapy through any means (verbal, written, in electronic form, or by your use of our website) will be held and processed in accordance with the data protection principles set out in the Data Protection Act 1998 and the General Data Protection Regulation for the purposes for which you have given consent, to provide the services you have requested from us, and to meet the legitimate interests of the charity.
This policy only applies to data collected by Adam Baggs Hypnotherapy, and via our own forms and website. Third party agents, and websites which are linked to ours, are not covered by this policy. If you have any queries concerning your personal information or any questions on our use of the information, please contact Adam Baggs using our contact form.
When you request hypnotherapy with Adam Baggs Hypnotherapy or otherwise provide your personal details to us, you will be asked to consent to our processing of your data under the terms of this policy.
What information do we collect?
Therapy Requests – Registering with us to request access to our hypnotherapy service can be done online, on paper or in person. Our request process involves providing us with your name, address, telephone numbers and email address. We may also request information on your availability, therapeutic issues, and other details which we deem relevant to processing your request.
Initial Assessment Appointments – At an initial appointment we ask about your current personal, social, medical and financial circumstances. We may also ask about your background and family history, as well as the issues which are affecting you now. We require this information so that we can decide about our offer of hypnotherapy to you, and to manage the service we provide to you.
Website – We use Google Analytics to collect anonymous data relating to user behaviour and ‘web traffic’ statistics. The collection and use of this data by Google Inc. is subject to their own Privacy Policies.
Other Forms – The information you give us on our forms (including all enquiry and application forms) may include your name, postal address, email address, phone number and other messages to us.
What do we use your information for?
We use information held about you in the following ways:
To provide clients with the professional hypnotherapy service requested from us.
To offer suitable hypnotherapy appointments.
To notify you about changes to your appointments and other changes to our services.
To seek feedback from you on your experience of hypnotherapy with us.
To improve our service to ensure that it is provided in the most effective manner for you and for us.
To administer our service, including the arrangement of appointments, and for financial control, data analysis, research, statistical and survey purposes.
To keep in touch with those who consent to this, for the purposes of organisational, service and professional development.
To fulfil our administrative, legal and contractual obligations.
What information do we share?
We will not share any information about you with other organisations or people, except in the following situations:
Consent – Adam Baggs Hypnotherapy may share your information with professional carers or others whom you have requested or agreed we should contact.
Serious harm – Adam Baggs Hypnotherapy may share your information with the relevant authorities if we have reason to believe that this may prevent serious harm being caused to you or another person.
Compliance with law – Adam Baggs Hypnotherapy may share your information where we are required to by law or by the regulations and other rules to which we are subject.
As part of the backups of encrypted data processed and held by professional IT security companies.
How do we keep your information safe?
All information you provide to us is stored as securely as possible. All paper forms and correspondence are scanned, stored electronically before being shredded and burned. All electronic records are stored securely on a cloud server using the latest firewalls and data security protocols, and all access is by password-protected authentication, or by our IT service provider using secure cloud technology.
Unfortunately, the transmission of information via the internet is never completely secure. Although we will do our best to protect your information using industry-standard protocols and encryption, we cannot guarantee the security of your data transmitted to us via email, including forms completed on our website which are transmitted by email; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Client notes and other documentation are destroyed 3 years after the end of hypnotherapy sessions. Personal contact details are destroyed/deleted after 7 years of no contact or updates.
You have the right to ask us to provide a copy of the information held by us in our records. You also have the right to require us to correct any inaccuracies in your information. If you would like to do this, please contact Adam Baggs using our contact form.
You may withdraw your consent for us to hold and process your data at any time. However, if you do this while actively receiving hypnotherapy with Adam Baggs Hypnotherapy, your hypnotherapy would have to end. You can withdraw your consent contact Adam Baggs using our contact form.
Google Analytics – Like hundreds of thousands of websites you visit, we use Google Analytics to collect generic, anonymous data from all visitors to monitor how our website is used. This data is shared with Google in return for the service they provide.
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Changes to this policy
We may edit this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on our website.
(Updated - January 2021)